Privacy Policy

Who we are

Our website address is https://www.cryocomp.com. Cryocomp is a wholly owned subsidiary of Cryofab, Inc. of Kenilworth, New Jersey, USA.

What personal data we collect and why we collect it

We respect your data and take measures to protect it from loss, manipulation, and unauthorized access. Data is processed to fulfill customer inquiries about our products and services, for contracts or legal requirements, and for the normal operations of Cryocomp. Below you can find more specific information about data processing on our website.

Server log files

Visitors to our website need not disclose any personal information. Data stored in our server log files includes only information such as the names of the pages viewed and assets requested, the date and time of the query, the volume of data transferred, browser type, IP-address, and the requesting provider. These data are evaluated only to troubleshoot technical issues with site operation. This data is not used to draw any conclusions about visitors. We reserve the right to review the data retrospectively for legal or technical purposes.

Contact forms

Cryocomp keeps contact form submissions for customer service purposes but does not sell the information to a third party. To fulfill your request, we may transfer this information among employees of Cryocomp or Cryofab, or our vendors as needed, but not outside our company.

Cookies

We use cookies to analyze our search traffic and understand how to better serve our customers. The data includes the names of the files requested, the date and time of the query, the data volumes transferred, browser type, IP-address, and the requesting provider.  This information is retained for 26 months, or the default time period Google retains the information. We sometimes share this information with analytic or advertising partners but do not sell your information to a third party.  You may disable cookies by setting the preferences in your browser. By using this website without disabling cookies in your browser, you consent to the processing of your data collected for the purposes stated above.

These companies also set cookies on our behalf:

Multiview
Irving, Texas
7701 Las Colinas Ridge, Suite 800
Irving, TX 75063
972.402.7070
privacy policy: https://www.multiview.com/privacy-policy/

Thomas Publishing Company
5 Penn Plaza
New York, NY, 10001
212-629-2100
privacy policy: https://www.thomasnet.com/privacy.html

iThemes Security (See below for specific information)

Analytics

We use Google Analytics to understand how visitors use our site. You may opt out of Google Analytics with this plugin for your browser:

https://tools.google.com/dlpage/gaoptout

Who we share your data with

From time to time we share information with contract partners for the purpose of serving our customers. This may include tax consultants or service providers such as transport companies for the delivery of goods or third-party software solutions. Contract partners will use the data only for the fulfillment of their defined purpose, no other use of the data is permitted.

How long we retain your data

We keep contact form entries for a year. Analytics records are kept for the default duration in Google Analytics. We keep purchase records for 6 years in paper form and computer records for three years of purchase order issues.  PO receipts are kept indefinitely.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Consent and contact information

By using our website you consent to our collection and use of your personal information as described in this Policy. If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. If you have any privacy questions, please contact the webmaster at webmaster@cryocomp.com

 iThemes Security - What personal data we collect and why we collect it

Cookies

 Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

Who we share your data with

This site is scanned for potential malware and vulnerabilities by Sucuri's SiteCheck. We do not send personal information to Sucuri. For more details, please see Sucuri's privacy policy.

How long we retain your data

Security logs are retained for 14 days.

Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

Additional information

How we protect your data

We keep your information on password-protected devices and secure local networks. The information you enter on our website is being transmitted via Secure Sockets Layer (SSL), 128-bit encryption services, which are enabled by a reputable SSL certificate provider. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

What data breach procedures we have in place

Cryocomp and Cryofab do not store any credit card or bank account numbers, our system records names, addresses, and contact information. In the case of a breach of our system, we will contact anyone whose data was affected.